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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Online Returns: Customers can initiate a return by accessing their user account panel on the Basketlist website. Navigate to the "Order History" section, select the order containing the item(s) to be returned, and follow the prompts to request a return.
Return Authorization: Once a return request is submitted, our customer service team will review the request and provide authorization along with instructions for returning the item(s), including the issuance of a self-print return label.
Self-Print Return Label: Customers will receive a self-print return label via email upon approval of their return request. The return label should be securely attached to the package containing the returned item(s).
To start a return, you can contact us at basketlist.ch@gmail.com. Please note that returns will need to be sent to the following address:
Basketlist.ch
Im Struppen 15
8048 Zürich
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to [X] business days for the refund to be processed after the returned item(s) are received and inspected.
Partial Refunds: In some cases, partial refunds may be issued for items that are not returned in their original condition, damaged, or missing parts.
If more than 15 business days have passed since we’ve approved your return, please contact us at basketlist.ch@gmail.com.
Shipping
Shipping Conditions for Basketlist.ch
Shipping costs will be displayed during the ordering process and vary depending on the delivery location and size of the package.
The delivery time is usually 2-5 business days from the date of your order, unless otherwise stated.
We offer a variety of secure payment options to make your shopping experience convenient and hassle-free. Here are the available payment methods:
Payment methods offered by Basketlist.ch are secure and encrypted to protect your financial information. If you have any questions or need assistance with payment, our friendly customer service team is here to help. Happy shopping! 🛒💳
Join us in our mission to create a more sustainable world. Shop with purpose at Basketlist.ch and be a part of the solution. Together, we can make a difference, one basket at a time. 🌿🛍️ Click here to see How?
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